What Nannies Want From Agencies

Communicate with us on a regular basis when we register with you! Nannies want and need agencies to keep in touch with us when we are job hunting. Send out email blasts or text blasts if you have a lot of nannies looking for jobs. Make a call and leave us a message if the number of nannies you represent is smaller. When we try to contact you, please get back to us within 24 – 48 hours. When nannies don't hear anything from an agency for weeks at a time and/or get no response to emails or calls the nanny makes to check in, we feel discouraged and annoyed. If an agency doesn't care enough about us to let us know what the status is for new jobs and our personal job search, we feel disconnected.

Prepare us for interviews with your clients. We’d like to know all there is to know about the families we are going to meet. Give us details and specifics about any issues the child(ren) are experiencing, let us know what the parents are looking for in a nanny, and we will look professional and prepared, which means the parents will see YOU in a favorable light. When we go in under-prepared, ultimately, the agency looks bad. We realize that it’s not always possible for an agency representative to meet face to face with every client family, but we still depend on you to do your due diligence.

Tell us what you understand the job description and pay scale are before we go to an interview. If we ask you a direct question, give us the exact information that you got from the client family. That way, if the family tells us something different about pay, duties, or hours, we won’t be caught off guard, and we can come back to you to ask why the information you gave us differed from what the family told us. Clear communication means less chance that a nanny will walk away from your agency feeling deceived.

Send us out for job interviews that match our needs, both stated and unstated. If we decline an interview based on the description of needs and pay that you give us, please don’t act annoyed or put out! Nannies know better than anyone how essential a good match between nanny and family is, and that means a good match in all sorts of ways. If you have a terrific nanny who you know (after meeting her and interviewing her and checking her references) is also soft spoken and extremely non-confrontational, her best match is not likely to be the loud, aggressively assertive family that says they expect nanny to always go above and beyond at all times no matter what. That match will end badly, whether it starts and stops with the interview, or evolves into a job placement, and bad matches mean that neither the nanny nor the family will call you back when they need help next time.

Keep in touch once the contract is signed and the job begins. Nannies (and families!) occasionally need support during our relationship. Agencies are often able to see things from a perspective nannies don’t have, which means a little encouragement or brainstorming if we call you for help can go a long way to preserving a match. We do understand that you can’t solve our problems for us, and chances are that we’d love a referral to someone who can coach us and help us prepare for a discussion with our employers. If we can call on you when an issue arises, we will call on you again when we are ready to search for our next position!

(This was sparked by a discussion on linkedIN about how traditional nanny agencies can compete with on-line matching sites.)